Return & Exchange Policy

Last Updated: [29-09-2026]

At AuroTex Boutique, we carefully check and pack every order before dispatch. If you receive an eligible product that you wish to return or exchange, please follow the policy below.

1. Return & Exchange Period

Return or exchange requests must be made within [7 days] of receiving the order.

Requests made after this period may not be accepted.

2. Eligible Products

A product may be eligible for return or exchange if:

The wrong product was delivered
The product is damaged or defective
The product received is different from what was ordered

3. Product Condition

Products must be:

Unused and unworn
Unwashed
Unaltered
Free from stains, damage, perfume, or other marks
Returned with original tags and packaging

4. Non-Returnable Products

Returns or exchanges may not be accepted for:

Used, worn, washed, or altered products
Products damaged after delivery
Products returned without original tags or packaging
Products returned after the return period
Products specifically marked as Non-Returnable or Final Sale

5. Colour & Fabric Variations

Slight differences in colour, texture, print, or design may occur due to photography, lighting, and different screen settings. Such minor variations may not be considered a defect.

6. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

7. Return & Exchange Process

To request a return or exchange:

Contact AuroTex Boutique within the applicable period.
Provide your order number and reason for the request.
Share photos/videos if requested.
Wait for return/exchange approval.
Follow the return instructions provided by our team.

Please do not send any product back without contacting us first.

8. Exchange

Exchanges are subject to product availability. If the requested product is unavailable, we may offer another suitable option or an eligible refund.

9. Return Shipping

For wrong, damaged, or defective products caused by AuroTex Boutique, we may arrange or cover the applicable return shipping cost.

For other approved returns, return shipping charges may be the customer’s responsibility.

10. Refund After Return

For approved returns, the product will be inspected after we receive it. Once the return is approved, the eligible refund will be processed according to our Refund & Cancellation Policy.